The IT industry is blessed with many frameworks that are marketed as the providential solutions to all enterprise problems. Those frameworks are in a constant state of evolution and have the luxury to cover a broad range of topics. It actually is quite astonishing the level of granularity that we can achieve through these best practices whether they come from an IT side or any other. Actually, what is much more interesting is the flexibility these best practices allow us, especially when you combine multiples standards together to address versatile issues within your company.
Further, incident management in IT is one key component in this symbiosis of standards. It is human to believe that the more proved efficient solutions we use, the higher our chances to resolve a problem because let’s face it; if it has worked for Microsoft, IBM or another fortune 500 company, it can certainly resolve any issue a simple company or even a blogger face daily. Seemingly, we can compare these two extremes because standards have been proven to be used in multiple and different contexts. Matter of fact, Incident management is also not an exclusive problem faced by billionaires; it is an issue that any business holder has to think about.
The 21st century is an era blessed with a blossoming technology revolution, yet is faced with cyber attacks that are now a part of the daily life. To tackle this alarming problem, companies are outsourcing their incident management to external parties in hope of building a much more efficient wall around their data and money. Others choose instead to invest more into the IT and security department to prevent such issues.
Incident management in the IT world is roughly defined as the complete set of tools and activities used by an organization in order to identify, analyze and correct vulnerabilities or incidents in order to avoid a relapse or a complication. In brief, Incident management restores IT services to normal working levels.
